Agility and the MLS: Maintaining Relevance in a Changing Market

— April 25, 2018 — Working through the challenges of the market, today’s MLS need to be as agile as ever, often changing their marketing approach, sales pitch, and even reevaluating verticals they tackle in order to stay competitive. Recently, the growth of Surcharging and Cash Discount programs have caused merchants to focus on the opportunity to pass card processing expenses onto their customers. While these programs can create a competitive landscape for the MLS, they should not look at these programs as a panacea to solve their own portfolio’s growing attrition and margin compression, but rather a chance to educate and engage their merchants.

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